From Frustration to Reliability: How Fresh Egg Secured Their Premises with IPS Fire & Security
Fresh Egg’s owners can relax knowing IPS is on hand to respond to deal with out-of-hours alarm issues.
Client: Fresh Egg
Services: Key holding and alarm response
Challenge:
Given the location of the large office in central Worthing and the difficulties for keyholders in being able to reach the site rapidly, the business needed a dependable security partner who could provide a robust, consistent, and professional key holding and alarm monitoring service 24/7, 365 days a year.
Solution:
Fresh Egg contacted IPS to resolve their out-of-hours key holder and alarm monitoring issues. After an initial assessment, we developed a tailored service for Fresh Egg, ensuring:
- 24/7 Key Holding and Alarm Response: IPS established an out-of-hours service, providing quick and secure response whenever needed.
- Rapid Response to Alarms: With a dedicated team of security professionals, we will ensure that all alarm activations and events are promptly attended to, reducing downtime and security risks.
- Clear Communication: We provided a dedicated account manager and set up communication preferences to provide Fresh Egg with first-class service, support, and reassurance.
Get protected: call 0333 444 5 999
Results:
Now partnered with IPS Fire and Security, Fresh Egg has experienced a significant improvement in its security management:
- 100% Incident Response Rate: IPS will now respond to all out-of-hours alarms and security concerns, ensuring minimal disruptions to Fresh Egg’s owners.
- Increased Peace of Mind: Fresh Egg can now focus on its core business, knowing its premises are secure and reliable.
- Money Saving: By coming to IPS, Fresh Egg has seen a reduction in its key holding and alarm monitoring costs without compromising on quality or reliability.
“Massive thanks to the IPS team; our existing supplier sent us a letter saying they could no longer offer an out-of-hours key holding service. With primary key holders unable to reach the office fast, the service withdrawal posed an issue. After some research and rapid response to our enquiry, IPS provided cover quickly to prevent our team from needing to attend alarm responses.”
Conclusion:
This story highlights the importance of businesses finding (and having) a reliable key holding and alarm response service partner. With IPS Fire and Security’s dependable support, Fresh Egg is assured of its premises’ safety and security day and night.
Call the IPS team on 0333 444 5 999 or use the contact form below to get protected, like Fresh Egg.
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