Below, we’ve broken down the key improvements, what they mean for you day to day, and how we can support you through the changes.
A Smarter, Clearer, More Reliable Experience
Texecom has refreshed the Connect app to make system control more straightforward and more convenient. The update includes:
A Redesigned Home Screen
You’ll now see clearer system status indicators, a new colour scheme, and updated event information at a glance, helping you quickly understand what’s happening at your property.
Improved Navigation
There has been a reorganisation of key functions such as Area selection, SOS buttons, and event logs to make them easier to access and use.
A Smoother, More Responsive App
Under-the-bonnet improvements mean faster loading, fewer delays, and a more stable connection to your Texecom system.
These updates focus on what Texecom users told the manufacturer mattered most: clarity, control, and ease of use.
What’s Changed? A Clear Breakdown
Home Screen
- Updated layout with improved colour coding
- Tap-based Area selection (no more swiping)
- New event cards showing recent activity
- Clearer SOS functions for Panic, Fire and Medical alerts
- Updated status colours showing system mode (e.g., red for armed)
Calendar Screen
- New date selector for reviewing events
- Cleaner timeline view
User Menu
- Streamlined user settings and layout
App-Wide Visual Refresh
- Icons and colours have been updated across the app to match the new design, while all core functions remain the same.
Upgrade Your Texecom System
FAQs: What IPS Clients Need to Know
Do I need to log in again after updating?
Yes. Texecom requires all users to re-enter their login details due to the security improvements in the new version.
If you’ve forgotten your password, the “Forgotten password” button lets you reset it quickly.
How Do I Enable Biometrics (Face ID / Touch ID)?
The app now asks for permission to enable biometrics after major updates.
To activate it: Menu > Manage Users > Panel Users > Select the User > Use Biometric
This only needs to be done once.
Have the Emergency Buttons Changed?
The Panic, Fire and Medical buttons now sit clearly on the home screen, keeping them quick and easy to access.
How Do I Switch Between Areas?
Area selection no longer requires swiping. You’ll now find all Areas listed in the top-left corner, a significant improvement for clients with multiple zones
Why is my system status not showing correctly?
A simple app restart fixes most display issues. If the system still doesn’t update, it may be out of sync with the panel.
To manually re-sync: Menu > Sync Panel
What This Means for IPS Clients
At IPS Fire & Security, our priority is ensuring your system remains easy to use, reliable, and fully protects your business property at all times. This update brings meaningful improvements:
- Better visibility of your system
- Faster access to the features you use most
- More intuitive control, even for non-technical users
- Improved reliability and connection performance
And if you run multiple sites, areas, or large security setups, these changes will make daily management noticeably smoother.
Need Help With the New Texecom App? We’re Here.
As an independent fire and security provider, we support every client with clear, expert guidance, no jargon, no confusion. If you have questions about the new Connect app, or if something doesn’t look right with your system:
- Talk to our experts today
- Get a system health check
- Request help enabling biometrics or re-syncing your panel
Your safety, security, and peace of mind come first, and we’re always here to help.
