A Guide to Common Texecom Premier Alarm Fault Codes and Messages

Prevalent Texecom Premier alarm issues

• Activity Fault
• Alarm Engineer On-Site
• Area Failed Test
• Area Secured
• ATS Path Fault
• Battery Fault Alert
• Control Times
• Fuse Blown
• Keypad Locked Out
• Mains Power Off Alert
• Service Timer
• Tamper Fault Alert

Error: Activity Fault

How to fix the Activity Fault Message on the Texecom Premier Alarm

1. Identify the Alert: If an “Activity Fault” message appears on your Texecom alarm, a zone designated with the ‘Activity’ attribute has not been activated within the specified activity time period.
2. Identify the Issue: Check the zone status to determine which zone has not been activated. The lack of activity could be due to an obstruction.
3. Clear the Fault: Activate the affected zone to resolve the fault.

Error: Alarm Engineer On-Site

Understanding what the Alarm Engineer On Site Texecom Premier Alarm message means

1. Identify the Alert: If you see the “Alarm Engineer Working on Site” message on your Texecom alarm, it indicates that an alarm engineer has logged into the programming menu and is currently working on the system.
2. Message Clearance: This message will automatically clear when the engineer logs off or when the system is armed.

Error: Area Failed Test

Fixing the Area Failed Test error on the Texecom Premier Alarm message means

1. Identify the Alert: If an “Area Failed Test” message is displayed on your Texecom alarm, it means that the zones that the engineer put on the test have not passed the test.
2. System Usability: Despite this message, the system remains operational.
3. Contact Support: Notify your alarm company for further advice on addressing the issue..

Error: Area Secured

Understanding what the Area Secured message means on the Texecom Premier Alarm

1. Identify the Alert: If you see an “Area Secured” message on your Texecom alarm, the keypad has been disabled to prevent unauthorised access.
2. Understand the Cause: This error occurs when a zone programmed as a ‘Security Key’ is active.
3. Await Automatic Clearance: The message will automatically clear once the zone returns to normal.

Error: ATS Path Fault

Fixing the ATS Path Fault on the Texecom Premier Alarm

1. Identify the Alert: If it shows “ATS Path Fault,” your Texecom alarm system indicates a signal path fault.
2. Identify the Signal Path: The fault may involve the telephone line or mobile phone network.
3. Address the Chiming: If the keypad begins chiming every minute, you can silence it by:
   • Entering a valid user code, or
   • Pressing the [RESET] button.
4. Wait for Issue Resolution: Once the line fault is resolved, the display will automatically clear the “ATS Path Fault” message.

Error: Battery Fault Alert

Fixing the Battery Fault error on the Texecom Premier Alarm

1. Identify the Alert: If you see a “Battery Fault” message on your alarm keypad, this indicates a problem with the standby battery.
2. Address the Chiming: If the keypad starts chiming every minute, you can silence it by:
   • Entering a valid user code, or
   • Pressing the [RESET] button.
3. Get Help: Contact your alarm company for further assistance with the battery fault.

Error: Control Timers

Controlling the timers on the Texecom Premier Alarm 

• Identify the Message: If a “Time arming” message appears on your Texecom alarm, it indicates that areas are set to be automatically armed by one of the control timers.
• Defer Arming: You can postpone the arming process by entering a valid user code.

Error: Fuse Blown

Fixing the Texecom Premier Alarm Fuse Blown issue 

1. Identify the Alert: Your Texecom alarm’s “Fuse Blown” message indicates that a fuse has blown.
2. Silence the Alarm: When the alarm sounds due to the blown fuse, you can silence it by entering a valid user code.
3. Note on Clearing the Fault: This type of fault cannot be cleared by the user.
4. Contact Support: Immediately contact your alarm company for assistance with the blown fuse.

Error: Keypad Locked Out

Fixing a Texecom Premier Alarm Service Locked Keypad issue

1. Identify the Alert: If the message “Remote Keypad is now Locked out” appears on your Texecom keypad, too many incorrect code attempts have triggered a lockout.
2. Wait for Reset: The keypad will usually remain locked for five minutes. After this period, it should reset automatically.

Error: Mains Power Off Alert

How to fix the Texecom Premier Alarm Mains Power Off Alert issue 

1. Identify the Alert: If it indicates “Mains Power Off,” a mains power failure affects the Texecom alarm system.
2. Respond to Chiming: If the keypad starts chiming every minute, you can stop it by either:
   • Entering a valid user code, or
   • Pressing the [RESET] button.
3. Wait for Power Restoration: The display will automatically clear the “Mains Power Off” message once the mains power is restored.

Error: Service Timer

How to fix the Service Timer Message

Fixing the Texecom Premier Alarm Service Timer issue 

1. Identify the Alert: If a “Service Required” message displays on your Texecom alarm, it indicates that the service timer has expired. This suggests that the system needs servicing or that a fault needs attention.
2. System Usability: Despite this message, the system can typically still be used.
3. Take Action: Schedule a service appointment with an alarm company to address the required maintenance or faults.

Error: Tamper Fault Alert

Fixing the Texecom Premier Alarm Tamper Fault Alert

1. Identify the Alert: If your Texecom alarm displays a “Tamper” alert message, it indicates a tamper fault.
2. Silence the Alarm: When the alarm sounds due to the tamper fault, you can silence it by entering a valid user code.
3. Note on Clearing the Fault: This type of fault cannot usually be cleared on your own.
4. Contact Support: Immediately contact your alarm company for assistance with the error.

What you should do next

If you cannot fix the issues, contact us. Our alarm engineers are experts with Texecom systems. We will help return your alarm system to optimal health. Call us on 0333 444 5 999 or contact us now.